
HELP CENTER
FREQUENTLY ASKED QUESTIONS
Do you provide price matching or adjustments?
Sorry, Elva Yoga does not offer price matching or adjustments at this time.
Why is my discount code not working?
Please note that our discount codes are for one-time use only.
If your order is canceled or returned, you are unable to use the code a second time.
Additionally, discount codes are unable to be stacked on site-wide promotions.
If the code is eligible, try typing in the code to ensure there are no additional spaces.
What is the status of my return?
To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.
Once your return has been delivered, please allow 2-4 days for your return to be processed.
Please note: Combining returns can extend the return processing times.
How can I modify my order?
Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.
How do I return or exchange my item(s)?
In the U.S.
U.S. orders can be returned and exchanged online or in-store within 30 days of delivery.
To review our Return Policy, click here.
Outside the U.S.
Online orders placed outside of the U.S. can be returned online within 30 days of delivery.
Purchases made in store must be returned to the same Alo store. Online purchases cannot be returned in store.