Once your order is placed, it is processed and sent to our warehouse for shipment as quickly as possible. At this stage, we are unable to make any changes to your order to ensure swift delivery.

Please note that the following changes cannot be made once your order is in processing:

• Cancelling your order or removing items
• Modifying the color or size of any items
• Adding items to your order
• Changing your billing or shipping address
• Updating your payment method
• Changing your shipping method
• Adding or removing gift cards

If you'd like to add more items, simply place a new order—remember, shipping is free! If you receive your order and decide to return it, you can easily start the return process [here]. Be sure to review our return policy [here] for more details.

Which order issue can we assist you with?

• To initiate a return, please [click here].
• To report a missing item, kindly contact our customer service team using one of the methods listed at the bottom of this page.
• To report a damaged or defective item, please reach out to our customer service team through one of the contact options below.

We're here to help!

If you have an account, you can check your Order History to view your order status and track your shipment. If you don’t have an account, you can find your order by [clicking here].

Please note: Orders placed during special promotions or holidays may require additional processing time due to high order volume. Kindly allow an extra 1–2 business days for processing.

Domestic Shipments

Once an order is placed, we are unable to reroute it. If you have UPS My Choice you can select to have it routed to a UPS Access Point.

If your package is unable to be delivered, and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Orders returned to sender cannot be re-shipped, so please place a new order for your items. 

If you have an account, you can check your Order History to view your order status and track your shipment. If you don’t have an account, you can find your order by [clicking here].

Please note: Orders placed during special promotions or holidays may require additional processing time due to high order volume. Kindly allow an extra 1–2 business days for processing.

All orders placed Monday-Friday before 12pm PT/3pm ET will ship the same business day. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.